• Low Season:  From Sunday-night until Friday-morning – excluding High- and Peak Season Periods.
• High Season:  From Friday-night until Sunday-morning – excluding Peak Season.  (School Holidays:  December between: 01/12/2010 – 14/12/2010) 
• Peak Season:  All the long weekends, as well as School Holidays:  April, September and December from 15/12/2010 – 02/01/2011, weekends with special events and 01/06/10 – 17/06/10.
• Senior Citizens:  A maximum of 50% discount, during low season.  Only guests from 60years of age and older, will qualify for the special offer.  (Your ID might be requested.)
• All the rates quoted include a R5.00 per unit, per day Conservation Levy, as well as 1% Tourism Levy on the accommodation.
• Rates are subject to change, without prior notice.
• Full payment of total amount of reservation will be expected, within 72 hours from actual reservation.
• No Quad-Bikes or Pets are allowed on the Premises of the Resort.
  Please note –
• No air conditioners in the cabins.
• Guests staying at Forever Resorts Waterfall Safari Lodge can visit any of the Resorts without any extra entrance fee.  (Please note that prior arrangements must be made at some of the Lodges.)

ADVANCED PAYMENTS

Forever Resorts require advance payments to secure all reservations. Full stay value must be paid 24/72 hours after making of reservation. Exceptions at Resort Managers discretion.

METHODS OF PRE-PAYMENTS

• Credit Card: Credit card numbers and expiry date and security number can be taken down telephonically or per fax for payments. Please use existing credit card forms. Amount above R 600.00 must be faxed and authorized with Guest signature.
• Bank Account: Direct banking per Resort – very important that the Guest must fax the bank deposit slip with the Reservation number to the relevant resort.
• Postal Orders: Pre-payments can be made by postal order, telegraphic money orders or express mail. Very few people still make use of this method.
• Cash: Cash can only be handled at Resort level
• NO pre-payments will or can be accepted at Forever Resort Home Office

CANCELLATIONS AND REFUNDS

All applications for refunds to be address to the relevant Property (even if reservation was made through CRO).

In cases of illness or from time to time the Property may request a medical certificate to consider a refund.

Conditions of cancellations are:

• All cancellations must be in writing.
• Twenty one days (21) and less before check-in date, the full pre-payment amount
  will be forfeited (100%).
• Twenty two days (22) to forty (40) days before check-in date 25% will be forfeited.
• Forty-one (41) and more, 15% will be forfeited.
• When full amount is repayable, a 10% administration fee will be charged with a minimum of R 50.00.
• In the event of the guest not checking in on the first night of the reservation, the accommodation will not be held for the number of days already paid for.
• Where the pre-payment due-date has expired and no payment has been received, THE GUEST SHOULD FIRST BE CONTACTED BEFORE THE RESERVATION IS CANCELLED!!
• All applications for refunds (original documents) to be addressed to the relevant Property.
• In case of illness or from time to time the resort may request a medical certificate to consider a refund.
• Pre-payments (deposits) may be transferred to future bookings to avoid forfeiture up to three days prior to arrival. Exceptions might occur from time to time at the Resort discretion.

GENERAL INFORMATION

• Check in time: 15:00.
• Check out time: 11:00.
• Rates include 14% VAT and are subject to change without prior notice.
• Rates include 14% VAT and are subject to change without prior notice.
• Rates exclude 1% TOMSA levy and Nature Conservation levy of R 5.00 per unit per night (Swadini – R 2.00 per person per night)
• Forever Resorts will not be held responsible for the loss of any personal possessions, money or any other valuables at our Properties.
• Children under the age of 3 years old are not allowed in the Hydro Spas.
• No pets are allowed at any of the Forever Resort. Excluding guide dogs for the blind.
• No quad bikes are allowed at any of the Forever Resorts.